Both medical professionals and patients alike greatly benefit from telemedicine services. For example, the adoption of communication based technology services (CBTS) is becoming widespread; Medicare, Medicaid and many private insurance payers have relaxed their administrative guidelines and improved their reimbursement models. FH Health Indicators reports that telemedicine visits grew 53% nationally from 2016 to 2017. Here are the top five reasons for clinicians to adopt DocsInk’s Telehealth Solution:
1. Better Access to Care
Making medical care more available is essential to achieving a healthy patient population. The Centers for Disease Control and Prevention reports that 46 million Americans, 15% of the U.S. population, live in rural areas. The nearest medical center is 20+ miles away. With restricted access to public transportation, DocsInk’s Telehealth Solution allows them to get the care they need when they need it. Patients are more likely to be compliant and engaged when they have easy access to prompt, quality medical treatment. In many rural areas, telemedicine provides direct access to specialists which would not otherwise be accessible by patients. In addition, the COVID-19 pandemic makes it every more critical for clinicians to reach patients at home.
2. Cost Effectiveness
As the healthcare industry continues to transition from fee-for-service to value-based care, it is critical to reduce expenses. Avoidable readmissions account for $17B in expenses, and preventable emergency use represents $8.3B in costs each year. Both of these numbers may be reduced with improved patient/care team communication via telemedicine visits. Further prooft comes from the Veterans Administration, which reaped an annual savings of $6,500 per patient when using telemedicine services. Other studies have shown a 50% reduction in emergency room visits and 90% reduction in overall hospitalizations of chronically-ill patients. DocsInk’s Telehealth Solution allows for quality value-based care and reduction of readmission costs.
3. Improved Patient Outcomes
Convenience and access to care have proven to be key in maximizing patient engagement and compliance. DocsInk’s Telehealth Solution facilitates high-touch, efficient care options for patients who require frequent monitoring. Whether the impetus is prescription adherence, post-surgical care, chronic disease management or inpatient discharge instructions, this option delivers.
Johns Hopkins reported that medication nonadherence is one of the largest factors negatively impacting health outcomes. In short, these issues can be addressed with DocsInk’s Telehealth Solution, and is recommended the Health Information Technology Playbook.
4. Boost Patient Satisfaction and Engagement
Patient satisfaction is a key indicator for measuring the quality of healthcare. Patient satisfaction scores help ensure optimal reimbursements and higher patient retention rates. But a satisfied patient is also more apt to be engaged in their overall health.
Telemedicine has proven to increase patient satisfaction scores, and in turn, health outcomes. In a Massachusetts General Hospital study, 68% of patients rated their telemedicine visits a 9 or above on a 10 point scale. Their quality of care and convenience of access expectations were exceeded. Another study published in the Annals of Vascular Surgery shows that telemedicine may significantly improve a patient’s satisfaction with postoperative care — as well as their views on quality of life. DocsInk’s Telehealth Solution can help you stay on top of your patients overall quality of care satisfaction and in turn, their overall health outcome.
5. Improved Revenue
There are a number of ways that DocsInk’s Telehealth Solution impacts revenue. Because it’s convenient, virtual care can translate into fewer no-shows and cancellations. These cost practices a great deal of time and money, ranging from 3 – 14% of total clinic income. Telemedicine also facilitates a more efficient clinical schedule with increased billable time. Plus, it allows for the transition of non-paid patient phone calls into revenue generating visits and virtual check-ins.
Finally, DocsInk’s Telehealth Solution can substantially reduces overhead costs per visit, which then promotes improved staff productivity and time savings.
From time to time, DocsInk takes a hard look at our technology and decides that you need more from us and updates need to be done. Now is one of those times. So, Let’s get to it!
UPDATE: Inserting Conditions to CCM Notes
First: We are pre-inserting the CCM Conditions into the Note field as well as some big performance updates, making the application much faster. Also, Messenger now has the Group Call Board! This is a big deal. Our first big user case for this will connect over 100 different community pharmacies across the United States for a real-time messaging On Call Scheduler.
This should be a significant time saver and template guide for CCM Notes. The Add Log will, by default, pull patients’ managed conditions into the Notes. As a result, patient follow up can be documented for CCM. This will also insert the Notes into the CCM Log for the patient. Click the Insert Conditions toggle to pull out the notes.
UPDATE:Call Group Board
The Call Group Board REALLY starts to pull together DocsInk’s shared Organizations and On Call Scheduler. Clicking on the ellipses to the right of Call Groups will open the Call Group Board.
Call Groups, initially, are uncategorized. Click the ‘+’ to create a category and then Drag and Drop the groups into the categories. Only the users that are on call when opened, will show in their tiles. Select ‘On Call’ beneath your Board List to show ONLY the tiles with On Call Users available. Use the Search to look into the future and see who’s on call for a specific date and time – and click on the user to message them.
See something else you need? Connect with your rep and let us know!
The Top 20 Accountable / Value-Based Care solutions list includes DocsInk! The 2017 healthcare survey, conducted by Black Book Research, list us in the MACRA & MIPS Support Technology category. Therefore, we wanted to share what pushed us to the top!
Providers and health systems are navigating toward value-based care and MACRA reporting. As a result, many are relying on DocsInk’s simple, intuitive technology and unparalleled support to help them. DocsInk’s mobile charge capture, secure communication and chronic care management (CCM) platform, facilitates a collaborative care model while maximizing clinical revenue.
“We were excited to learn of our earned position in the recent Black Book Survey,” said DocsInk CEO Julie Thomas. Because we sincerely appreciate the support of our clients, we wanted to thank them for favorable poll responses. As a result, our technology is doing just what we designed it to do. And our team is delivering on our commitment to excellence.”
Unbiased, Qualitative Research
To sum up, we asked the researchers about the listing.
“We provide unbiased, qualitative research services and associated industry rankings that represent the preferences, feedback and recommendations of stakeholders and customers within the healthcare industry,” said Douglas Brown, Managing Partner and Founder of the Brown Wilson Group, the parent company of Black Book Research. “We congratulate DocsInk on their success and recent ranking in the MACRA & MIPS Support Technology category survey.”
Who we are – not just MACRA & MIPS Support
DocsInk differentiates its software from the competition by simultaneously addressing the fiscal, communication, and connectivity needs of medical professionals. Delivered as Software-as-a-Service (“SaaS”), DocsInk is improving the way technology integrates with the various workflows of the healthcare industry. By utilizing the SMART on FHIR platform and protocols, DocsInk has set its platform to create truly integrated and system agnostic services with EHR/PM systems. Beyond our technology, that is native to Mac, PC, iOS, and Android, our team is dedicated to providing customer support and a user experience that is second to none.
You spoke and we listened! Check out these sweet new updates to the DocsInk application:
Update: You can now host a Video Call or Screen Share with an individual, or host a Conference Call and Screen Share with a group.
This is the most requested feature we have had. After working on it for several months, we’re happy to release it in a limited beta to our users today.
Simply click on the button(s) Start a Video Call / Start a Conference Call at the top of the chat thread. The receiving parties will receive a notification with a link to your video chat. This is a great tool for everyone. We’ve seen adoption like these:
billing staff meetings,
Doctors at group signout,
CCM review sessions with PCPs and staff,
general chat and conversation throughout the day.
Video chat is only available on desktop and browser at this time, supported by Google Chrome, Mozilla and Safari. We will release our mobile version in two weeks.
Update: Menu changes and cleanup
You’ll notice that the left menu has been changed – we’ve removed the bulky icons and replaced them with smaller menu names and icons. Hopefully this improves your navigation experience and makes things simpler for you to manage.
Update: Image Zoom and Manipulation
You’ll now see a toggle at the bottom of the image viewer. Slide it from left to right to zoom on an image, and click on the image to move it around the view to zoom in on a specific area of the image.
Last One: Tasks Calendar View
Finally! You can ask yourself ‘What am I doing today?’… and get an easier answer from our tasks view! Clicking on Notifications > Tasks you’ll see a calendar view now with the dates on a scrollable left menu. Select dates to view your daily entries and hover on them for more information.
As always, if you have an questions about specific features or functionality, you can chat with your account manager!
Who we are:
DocsInk differentiates its software from the competition by simultaneously addressing the fiscal, communication, and connectivity needs of medical professionals. Delivered as Software-as-a-Service (“SaaS”), DocsInk is improving the way technology integrates with the various workflows of the healthcare industry. By utilizing the SMART on FHIR platform and protocols, DocsInk has set its platform to create truly integrated and system agnostic services with EHR/PM systems. Beyond our technology, that is native to Mac, PC, iOS, and Android, our team is dedicated to providing customer support and a user experience that is second to none.
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