Job Description

We are looking for an experienced Implementation Specialist to join our team to lead the implementation process to successfully onboard physician offices and other healthcare organizations onto DocsInk’s platform of solutions including Charge Capture, Communication, Telehealth, Chronic Care Management, and Remote Patient

Monitoring: You will own the on-boarding experience by planning, executing and coordinating DocsInk and client activities, tracking progress and managing risks at all times. This is a full-time remote position with some travel to the home office located in Wrightsville Beach, North Carolina.

Role/Responsibilities

• Partners with clients to create and execute implementation plans that are on-time, on-budget with high customer satisfaction
• Leads key activities including workflow assessment, workflow optimization, roll-out planning, development training plans, change management roadmap, Go-Live Support and Post Go-Live Support planning
• Coordinates internal and client teams to complete Data Migration Content Development, Interfaces

Enrollment, and Billing Configuration Work Streams

• Develops and maintains expertise on all DocsInk solutions
• Follows established methodology ensuring consistency from implementation to implementation
• Works closely with implementation leaders to constantly evaluate and improve the onboarding experience
• Collect and disseminate user feedback to the engineering project team for iterative improvement and future enhancements
• Monitor systems for uptime, system issues, and coordinate fixes
• Communicate, regularly, project progress to key stakeholders and leadership
• Troubleshoot and solve problems among diverse interconnected systems
• Adhere to company procedures for intellectual property documentation and protection
• Provides end-user training as needed
• This position requires travel

Knowledge and Skills Required

• Bachelor’s Degree in Business or relevant degree
• Strong presentation skills
• Strong problem-solving skills
• Self-motivated and detail oriented
• Alignment with the core values of integrity, innovation, and teamwork
• Excellent oral and written communication skills
• Strong interpersonal skills
• Demonstrated ability to communicate with individuals at all levels of an organization, especially C-level
• Proven track record of exceeding performance expectations
• Exemplary customer services and relationship management skills
• Ability to remain detail-oriented while working at a fast pace
• Strong organizational skills and proficiency in Microsoft Office Suite and Salesforce

Qualification and other Attributes Required

• Minimum 3 years of experience in implementing EMR systems, electronic health record, practice management, and/or patient portal implementations in the outpatient/ambulatory space
• Proven project management experience with success in managing deadlines, customers, and schedules
• Strong client and relationship focus with proven ability to build and develop effective relationships with staff at all levels
• Very tech savvy – previous experience in a technical role is a plus
• Self-starter with excellent communication and influencing skills
• Ability to work with multiple groups including internal and external teams and manage expectations
• Excellent work ethic
• High energy, integrity, and can-do attitude
• Ability to work independently and manage a team environment
• Strong interpersonal skills with ability to collaborate and work cross-functionally with creative, technical, and analytical counterparts
• Ability to thrive and be resourceful in a fast-paced, rapidly growing technology company environment

Compensation

• Commensurate with experience
• Full Benefits package o Health Insurance, 401K, Company Cell phone and more
• Approved Company Travel expenses

Benifits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• 8 hour shift
• Monday to Friday

Work Location

• Remote with Travel to Corporate as Needed
• At least 50% Travel to Clients within the US

Company Website

• https://docsink.com

Benefit Conditions

• Waiting period may apply

COVID-19 Precaution(s)

• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place