Patient Privacy Policy
Last Updated: January 1, 2023
DocsInk, LLC provides patient monitoring and telehealth services to health care providers and
their patients (the “Services”). This Privacy Policy describes the information DocsInk, LLC
collects about you, how we use or share your information, your rights and choices with regard
to such information and steps we take to secure your information. This Privacy Policy applies
to information collected by or on behalf of DocsInk, LLC (“DocsInk”, “we”, “us”), including but
not limited to certain personal information collected from patients of enrolled providers through
our web-based and mobile patient application (the “App”), by phone, our chat and technical
support features, or anywhere else we display this Privacy Policy (collectively, the “Platform”).
Only patients of health care providers who have enrolled in the Services (“Providers”) can
register for our Services. When you register through our Platform, we will share certain
individually identifiable health information and protected health information (“Personal
Information”) with your Provider. The information we collect about you through the Platform on
behalf of your Provider is also subject to the Notice of Privacy Practices and other privacy
policies you agreed to with your Provider. Contact your Provider for information on how your
Provider may use or disclose your Personal Information obtained through the Services. This
Privacy Policy describes how DocsInk uses your Personal Information to provide the Services.
When you register for the Services or interact with us through the Platform, you agree to have
your Personal Information used, disclosed or processed in accordance with this Privacy Policy
in effect at the time of your use.
INFORMATION WE COLLECT
We collect your Personal Information in the following ways when you access or interact with
the Platform or otherwise use the Services:
Information You Provide. We access and collect Personal Information that you
voluntarily give us, including email or other direct contact information. For example, you
may provide your name and email address to set up your account. We may also collect
your username and password to establish your log-in credentials to authenticate your
access to the Services.
Information Collected Automatically. We may also automatically collect certain
information using “cookies” when you access the App. A cookie is a small data file
stored on your browser. We use cookies to collect information such as your IP address,
device ID, browser type and similar information related to your interaction with the
Platform, to help us improve your access to the App. This information typically remains
in aggregate form and does not identify you individually but if it does, we will treat the
information as Personal Information. You can adjust your device or browser settings to
disable or reject cookies but if you disable all cookies, you may be unable to access all functionality of the App. We do not permit third parties to track your activities over time
and across other websites based on your use of the App.
Your Device Bluetooth and Location Services. When you authorize and enable our
access to your connected devices such as odometers, blood pressure devices or similar
technology or apps on your mobile device, will access your Bluetooth and location
services. The Bluetooth and location services are used to detect nearby Bluetooth-
enabled devices. We will only access these devices and allow the devices to connect to
the Services when you approve and select the device. Once connected, the device
data and readings will transfer directly to DocsInk for your Provider’s review. The App
will disconnect from your Bluetooth and location services when the device is
disconnected.
Health and Device Information. We will collect information from you or from health
apps or connected devices that you authorize for access to the Services, including
information about your health conditions and related factors such as your age, gender,
weight, height, medical history, symptoms; appointment information; and
communications between you and your Provider as necessary to provide the Services.
HOW WE USE INFORMATION
We use your Personal Information to provide the Services, to respond to your questions or
requests, to address any other reason you contacted us or to otherwise communicate with you.
We may also use your information to:
Enhance our Services and the Platform
Detect and prevent fraud and maintain the security of the Services
Comply with our legal obligations and protect our legal rights or the health and safety of
you or the others
Ensure and enforce your compliance with our End User License Agreement or the
terms of any other applicable services agreement we have with you
Send you information about changes to our terms, conditions, and policies
Allow us to pursue available remedies or limit the damages that we may sustain
WHEN WE SHARE INFORMATION
We may share your information with:
Your Provider.
Service providers engaged to provide services to support our operations and the
Services. Our service providers are contractually required to protect your information
and only use your information to provide services to us.
A successor entity in the event of a corporate merger, consolidation, sale of assets or
other corporate changes to DocsInk.
Other third parties as necessary to protect our legal interests or property, to comply with
applicable laws and regulations or other legal requirements, or to protect your health
and safety or the health and safety of others.
YOUR RIGHTS AND CHOICES
You may update or amend your information by contacting us via the email address or phone
number included in the Contact Us section at the bottom of this Privacy Policy.
SECURITY
We maintain safeguards and controls designed to help protect Personal Information from
unauthorized access or disclosure. However, the security of information transmitted over the
Internet is never 100% effective, and we cannot guarantee the security of information you
transmit across the Internet. You are responsible for taking precautions to protect your user
ID, password, and other user account information (“User Credentials”) from disclosure to third
parties, and you are not permitted to circumvent the use of required encryption technologies.
You should immediately notify us if you know of or suspect any unauthorized use or disclosure
of User Credentials.
“DO NOT TRACK” Signals
Some browsers have “do not track” features that allow you to tell a website not to track you.
These features are not all uniform. The App does not currently respond to browser-based “Do
Not Track” signals.
LINKS TO OTHER SITES
We may provide links through the App to third-party websites or apps as necessary to connect
the Services to your other health apps or devices you authorize. Please be aware that those
websites and apps are independent from DocsInk and we are not responsible for the content
or privacy practices of such other sites or apps. Therefore, we encourage our users to be
aware when they leave the App and to read the privacy policies of any other website or app
you visit.
INTERNATIONAL USERS
DocsInk is based in the United States and our Services are operated in the United States. Our
Services are not targeted at individuals outside the United States. If you are visiting the
Platform from outside the United States and provide us with Personal Information, please note
that your information will be accessed or transferred, stored and processed by DocsInk in the
United States. The data protection or privacy laws in the United States may be different than
those in your country. By doing business with or interacting with DocsInk through the Platform
or our Services, you acknowledge and agree to the transfer of your Personal Information to
facilities located in the United States and understand that such information will be stored and
processed in accordance with this Privacy Policy and the laws of the United States.
NOTICE TO CALIFORNIA RESIDENTS
Under California Civil Code § 1798.83, California residents with whom we have a business
relationship can request information about the types of Personal Information, if any, we shared
with third parties for the direct marketing purposes of the third parties and the identities of the
third parties with whom we shared such information in the last 12 months. We do not share
your Personal Information with third parties in this manner and have not done so in the last 12
months. You may request more information by contacting us using the contact information at
the bottom of this Privacy Policy.
CHILDREN’S PRIVACY
The Platform is not intended for use by children under the age of 13. We do not knowingly
collect or solicit any Personal Information from children under the age of 13. Should we learn
that someone under the age of 13 has provided any Personal Information to or on the
Platform, we will remove that information as soon as possible.
UPDATES TO OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time and may apply changes to
previously collected information, as permitted by applicable law. Any updates to this Privacy
Policy will be posted on the Platform or through the Services and we will indicate the last
updated date of the changes. Your continued use of the Services means you accept those
changes as of the posted last updated date.
CONTACT US
If you have any questions about this Privacy Policy, please contact us via email
at Info@DocsInk.com or by phone at 888.577.7409. For questions about how your Personal
Information is used or shared by your Provider, please contact the Provider who enabled your
access to the Services.