Connecting Patients and Care Teams in over 35 Languages

by | April, 5th, 2022

What is clear is that effective communication between patient
and their care teams, when and where it is needed,
is imperative. 

Healthcare’s continuing journey towards value-based care has highlighted the need for increased patient engagement between patients and their care teams. Over the past 7 years, both governmental and commercial payors have steadily increased their coverage and reimbursement of various virtual care services including chronic care management (CCM) and remote physiologic monitoring (RPM); shown to increase communication with patients between scheduled in-person visits and improve overall health outcomes.  

COVID-19 and the Healthcare Industry

Most recently, the surge of COVID-19 has forced the healthcare industry to re-think how to provide immediate access to medical care. A study by McKinsey shows a sustained usage of telehealth services  38X higher than before the pandemic. Physicians and the patients they serve have pivoted, and telehealth now accounts for between 13% to 17% of all outpatient office visits across all specialties in our nation.

During the rapid growth of telehealth, one systemic downfall became clear: most platforms support only those who speak English. DocsInk quickly realized that we had to eliminate the frequent language barriers that exist while treating and communicating with patients via telehealth, as well as the often-times related CCM and RPM services.

As a result of our work with athena Health, DocsInk is now the first telehealth platform to implement an interpreter feature.

Connecting Patients and Care Teams

The DocsInk platform allows the practitioner to establish immediate and effective communication, by facilitating each patient’s preferred language. Unlike the use of artificial intelligence, a live interpreter makes all the difference when trying to convey complex physiological and psychological concerns. DocsInk’s telehealth platform includes access to live interpreters who speak 38 different languages. This assures that all information is precisely relayed and understood, avoiding costly errors and mistakes which are often caused by barriers in communication between care team members.

DocsInk has gone the extra mile to offer a simple and affordable application unlike any other, by promoting a connected healthcare continuum that ensures every patient and provider can effectively communicate when and where needed, in their own native language.

Communication matters. Choose DocsInk. For more on DocsInk and their services email or call 888-577-7409.

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