5 Benefits of Telemedicine and DocsInk

5 Benefits of Telemedicine and DocsInk

Both medical professionals and patients alike greatly benefit from telemedicine services. The trend of adopting communication based technology services (CBTS) is becoming widespread as Medicare, Medicaid and many private insurance payers have relaxed their administrative guidelines and improved their reimbursement models. FH Health Indicators reports that telemedicine visits grew 53% nationally from 2016 to 2017. Here are the top five reasons for clinicians to offer telemedicine…

1. Better Access to Care

Making medical care more available is essential to achieving a healthy patient population. Per the Centers for Disease Control and Prevention 46 million Americans, or a total of 15% of the U.S. population live in rural areas, where the nearest medical center is 20+ miles away. Many of these patients have no access to public transportation and telemedicine allows them to get the care they need when they need it. Patients are more likely to be compliant and engaged when they have easy access to prompt, quality medical treatment. In many rural areas, telemedicine provides direct access to specialists which would not otherwise be accessible by patients. In addition, now more than ever, it is critical that clinicians can reach their patient population at home when quarantines and social distancing are mandated due to the COVID-19 pandemic.

2. Cost Effectiveness

As the healthcare industry continues to transition from fee-for-service to value-based care, it is critical to reduce expenses. Avoidable readmissions account for $17B  in expenses, and preventable emergency use represents $8.3B in costs each year. Both of these numbers may be reduced significantly with improved communications between patients and care teams via telemedicine visits. The Veterans Administration proved an annual savings of $6,500 per patient using telemedicine services while other telemedicine studies have shown a 50% reduction in emergency room visits and 90% reduction in overall hospitalizations of chronically-ill patients.

3. Improved Patient Outcomes

Convenience and access to care have proven to be key in maximizing patient engagement and compliance. Telemedicine facilitates high-touch, efficient care options for many patients who require close and frequent monitoring for prescription adherence, post-surgical care, chronic disease management and inpatient discharge instructions, etc. Johns Hopkins reported that medication nonadherence is one of the largest factors negatively affecting the health outcomes of our nation’s patient population. These type of issues may be easily avoided by implementing telemedicine services as recommended by the Office of the National Coordinator in their Health Information Technology Playbook

4. Boost Patient Satisfaction and Engagement

Patient satisfaction is a key indicator for measuring the quality of healthcare provided. Beyond the importance of the actual patient satisfaction scores which help ensure optimal reimbursements and higher patient retention rates, a satisfied patient is more apt to be an engaged participant in their overall healthcare.  Telemedicine has proven to increase patient satisfaction scores, and in turn, health outcomes. In a recent study conducted by Massachusetts General Hospital, 68% of patients rated their telemedicine visits a 9 or above on a 10 point scale for exceeding their quality of care and convenience of access expectations. Another study published in the Annals of Vascular Surgery shows that telemedicine may significantly improve a patient’s satisfaction with postoperative care as well as their views on health and quality of life.

5. Improved Revenue

Convenient virtual care such as telemedicine services can translate into fewer no-show and cancellations which cost practices a great deal of time and money; ranging from 3 – 14% of total clinic income. Telemedicine facilitates a more efficient clinical schedule with increased billable time, and allows the transition of non-paid patient phone calls into revenue generating visits and virtual check-ins. In addition, the telemedicine model substantially reduces overhead costs per visit and often promotes improved staff productivity due to time savings.

A Big Old Update for CCM and Messenger. And more stuff coming

A Big Old Update for CCM and Messenger. And more stuff coming

OK….  Let’s get to it!

I’m going to post the tl;dr.  We are pre-inserting the CCM Conditions to your Note field.  (Thank you, Mandy.)  Big performance updates, so  you should see that it’s much faster.  Messenger now has the Group Call Board!  This is a BIG deal.  Our first big use-case for this will connect over 100 different community pharmacies across the United States for a real-time messaging On Call Scheduler.  This Monday.

Inserting Conditions to your CCM Notes

This should be a significant time saver and template guide for your CCM Notes.  By default, when the Add Log is opened, it will pull the Conditions that you’re managing for the patient into the note so you can document your follow up on the patient for CCM.  This will also insert into the CCM Log for your patient.  You can pull them out by clicking the Insert Conditions toggle.

Call Group Board

This feature REALLY starts to pull together our shared Organizations and On Call Scheduler.  Clicking on the ellipses to the right of CallGroups will open your Call Group Board.  Initially, all call groups are Uncategorized.  Click the + to create a category and then you can Drag and Drop your groups into the categories.  Only the users that are on call when opened, will show in their tiles.  Select ‘On Call’ beneath your Board List to show ONLY the tiles with On Call Users available.  Use the Search to look into the future and see who’s on call for a specific date and time – and click on the user to message them.

DocsInk Listed as a Top MACRA & MIPS Support Technology in Black Book Survey

DocsInk Listed as a Top MACRA & MIPS Support Technology in Black Book Survey

DocsInk announced they have been ranked as one of the top 20 Accountable / Value-Based Care solutions in the MACRA & MIPS Support Technology category, in a 2017 healthcare survey conducted by Black Book Research.

As providers and health systems continue to navigate the push towards value-based care and MACRA reporting, many are relying on DocsInk’s simple, intuitive technology and unparalleled support. DocsInk’s mobile charge capture, secure communication and chronic care management (CCM) platform, facilitates a collaborative care model while maximizing clinical revenue.

We were excited to learn of our earned position in the recent Black Book Survey, and sincerely appreciate the support of our clients whose favorable poll responses garnered us this recognition, said DocsInk CEO Julie Thomas. This acknowledgement is a direct indication that our technology is working for our customers across the nation and our team is successfully delivering on our commitment to excellence.

Douglas Brown, Managing Partner and Founder of the Brown Wilson Group, the parent company of Black Book Research, stated We provide unbiased, qualitative research services and associated industry rankings that represent the preferences, feedback and recommendations of stakeholders and customers within the healthcare industry. We congratulate DocsInk on their success and recent ranking in our 2017 survey.

Video Chat / Conference Call / Screen Share for Messenger

Video Chat / Conference Call / Screen Share for Messenger

You can now host a Video Call / Screen Share with someone, or host a Conference Call and Screen Share with a group!  This has been our most requested feature that we’ve been working on for the past few months, and we’re happy to release it in a limited beta to our users today.  Simply click on the button(s) Start a Video Call / Start a Conference Call at the top of the chat thread and the receiving parties will receive a notification with a link to your video chat.  This is a GREAT tool for everyone.  Doctors at group signout, billing staff meetings, CCM review sessions with PCPs and staff, or just general chat and conversation requirements throughout the day.

Video chat is only available on desktop and browser at this time, supported by Google Chrome, Mozilla and Safari.  We will release our mobile version in two weeks!

Menu changes and cleanup

You’ll notice that the left menu has been changed – we’ve removed the bulky icons and replaced them with smaller menu names and icons.  Hopefully this improves your navigation experience and makes things simpler for you to manage.

Image Zoom and Manipulation

You’ll now see a toggle at the bottom of the image viewer.  Slide it from left to right to zoom on an image, and click on the image to move it around the view to zoom in on a specific area of the image.

Updated Tasks Calendar View

Finally!  You can ask yourself ‘What am I doing today?’… and get an easier answer from our tasks view!  Clicking on Notifications > Tasks you’ll see a calendar view now with the dates on a scrollable left menu.  Select dates to view your daily entries and hover on them for more information.

As always, if you have an questions about specific features or functionality, you can chat with your account manager!