Career Opportunities

Client Services Specialist
DocsInk

Wrightsville Beach, NC 28480

Job Type

Full Time

Qualifications

Microsoft Office: 1 year (Preferred)
Customer Service: 1 year (Preferred)

Job Description

DocsInk is excited to be hiring an energetic and motivated individual to join our growing Client Success Team in Wrightsville Beach, North Carolina! Your primary responsibility is to be an amazing client advocate- you will work with new and existing clients by delivering superior customer service, training, and ongoing support. You will be the face of DocsInk for many and will become the key point of contact for allocated accounts. Most of all, we are looking for an altruistic person who genuinely wants to help make a difference in healthcare. This is a full-time on-site position located in Wrightsville Beach, North Carolina.

Role/Responsibilities

  • Become an expert in DocsInk’s software platform and all incorporated solutions
  • Provide effective product demos and training to prospective clients and discuss workflow solutions that will meet their use case requirements
  • Serve as the liaison between DocsInk’s technical department and the medical professionals utilizing the software
  • Assist in the development, implementation, training, evaluation, and maintenance of the DocsInk software to both new and existing users
  • Review feedback from customers, compiling and analyzing support data and recommend procedural and training changes as appropriate
  • Review client accounts to ensure successful usage of the software platform
  • Perform live and on-site presentations and training
  • Monitor and control numerous concurrent tasks in tandem

Knowledge and Skills Required

  • Bachelor’s degree in any Healthcare or Business-related field / or equivalent work related experience
  • Two or more years of client-facing experience with demonstrated dedication to client satisfaction and success
  • Minimum 2-year job-related experience in Healthcare
  • Ideally 1+ year of working in the software industry with a focus on Customer Support/Account Management
  • Proficiency in Microsoft Office Suite
  • Preferred knowledge of the Salesforce CRM system and/or other CRM systems

Qualification and other Attributes Required

  • Energetic, positive, and excited to work in the healthcare-software industry!
  • Experience showing product demos or conducting webinars
  • Ability to thrive in a fast-paced, collaborative team environment
  • Capacity to learn new software products and adapt quickly
  • Outstanding communication, listening, and presentation skills

Compensation

  • Commensurate with experience
  • Full Benefits package
  • Health Insurance, 401K, Company Cell phone and more

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule

  • 8 hour shift
  • Monday to Friday

Work Location

  • Wrightsville Beach, NC
  • Can discuss remote work

Company Website

COVID-19 Precaution(s)

  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
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