Meet the Team: Sara Murphy — Public Health Intern Championing Community-Driven Digital Health

Meet the Team: Sara Murphy — Public Health Intern Championing Community-Driven Digital Health

WILMINGTON, NC – October 29, 2025 – DocsInk is proud to announce the addition of Sara Murphy to its growing team as the company’s newest Intern. Sara brings a strong academic background, a passion for healthcare innovation, and a dedication to community service that align perfectly with DocsInk’s mission to empower the leaders of tomorrow.

Currently pursuing her Bachelor’s Degree in Public Health, Sara is set to graduate in May 2026. Alongside her studies, she has completed more than 100 hours of community service, demonstrating both her commitment to service and her exceptional work ethic. Her academic achievements have earned her membership in the National Honor Society and the National English Honor Society, recognizing her excellence and leadership among peers.

“At DocsInk, we are proud to offer rising college graduates valuable real-world experience that prepares the leaders of tomorrow for success,”
said Clay Malloy, President of DocsInk. “Sara exemplifies the curiosity, passion, and integrity that we value as a company.”

When asked what excites her most about joining the DocsInk team, Sara shared:

“I really like how it displays the connection between healthcare and technology, and shows how important working amongst a tightly knit team is for success.”

Outside of her professional and academic pursuits, Sara is passionate about fitness, spending time with friends and family, and serving her community — values that reflect the same positivity and teamwork she brings to DocsInk.

DocsInk is thrilled to welcome Sara to the team and looks forward to the contributions she will make during her internship.

About DocsInk

DocsInk is at the forefront of digital health, equipping healthcare organizations with scalable, user-friendly solutions for virtual care. From remote patient monitoring to real-time consultations, DocsInk’s comprehensive platform enables providers to deliver exceptional patient care anytime, anywhere. For more information, visit www.docsink.com.

Prioritized Interventions: How Practical Healthcare AI Can Help

Prioritized Interventions: How Practical Healthcare AI Can Help

Introduction:

Healthcare today is drowning in data. Wearables, remote monitoring devices, electronic health records, and social determinants of health (SDOH) inputs are generating more information than any one clinician could reasonably absorb. Yet patients expect their providers to see beyond isolated biometrics and capture the bigger picture of what’s really happening in their lives.

This expectation isn’t misplaced. Roughly 80% of what drives health outcomes happens outside the walls of hospitals and clinics—through factors like nutrition, housing, stress, and daily habits. The challenge is that while the data exists, clinicians often don’t have the time or tools to translate this flood of information into an accurate, actionable story.

That’s where healthcare-specific artificial intelligence (AI) can play a transformative role.

 

Too Much Data, Too Little Time

The modern patient journey is more complex than a set of lab results or a blood pressure log. A patient’s smartwatch might track heart rhythms and steps. A glucometer provides blood sugar trends. An app might capture sleep patterns or mental health surveys. Meanwhile, SDOH data highlights food insecurity or transportation gaps.

Each of these datasets is valuable—but presented in silos, they create noise rather than clarity. For a clinician under pressure to see more patients in less time, manually piecing these signals together into a coherent patient story isn’t feasible.

Patients notice the disconnect. Increasingly, they want more than a pulse check. They expect providers to integrate insights across physical, emotional, social, and behavioral domains to reflect the complexity of real life.

Without the right tools, however, these expectations become yet another burden on an already strained system.

 

What is Practical AI Built for Healthcare

Artificial intelligence can help clinicians cut through the noise—if it’s built the right way. Practical healthcare AI doesn’t just crunch numbers; it contextualizes them, prioritizes what matters most, and helps assemble a story that reflects the whole patient.

The foundation of practical healthcare AI rests on three principles:

  1. Solve a defined use case.

Healthcare AI should never be a solution in search of a problem. Defining a specific clinical challenge first ensures the AI is purposeful, measurable, and aligned with real-world workflows—otherwise it risks adding noise instead of value. Whether that is helping a clinician review a patient’s metrics, flagging medication non-adherence, or correlating lifestyle data with chronic disease outcomes.

  1. Deliver measurable value.

AI must prove its worth in ways that matter to clinicians and organizations alike. Whether it’s improving accuracy, saving time, or uncovering patterns that would otherwise go unseen, the results need to be tangible and trackable. Without demonstrable value, adoption will stall, and trust will erode.

  1. Be designed by clinicians, for clinicians.

Healthcare is too nuanced to be solved by algorithms built in isolation. Clinician input ensures the outputs are relevant, trustworthy, and integrated into daily workflows. When providers see themselves in the design, they’re far more likely to use the tool with confidence.

 

How AI Can Help Prioritize Interventions

Capturing the holistic patient story is the essential first step for AI to help with—but it’s only the beginning. Once AI has synthesized data across biometrics, behavior, and social context, it can go a step further by surfacing early warning signs before issues escalate. For example, subtle changes in sleep patterns combined with increased heart rate variability and self-reported mood may signal the onset of depression or cardiovascular stress.

Rather than leaving the clinician to manually connect these dots, AI can highlight emerging risks, rank their urgency, and guide providers toward the interventions most likely to prevent deterioration. This transforms the patient story from a retrospective snapshot into a forward-looking tool that informs action. The result: clinicians are empowered to prioritize their time and resources where they can have the greatest impact, delivering proactive care instead of reactive treatment.

 

Looking Ahead: From Data Overload to Insight

As healthcare shifts toward value-based models, the ability to capture and act on a comprehensive patient story will determine success. Organizations that adopt practical, well-designed AI will be positioned to meet rising patient expectations, improve outcomes, and reduce clinician burnout.

This isn’t about adding more technology for technology’s sake. It’s about building systems that respect the complexity of human health and give clinicians the tools they need to deliver care that truly fits the patient.

 

Conclusion

Healthcare is complex. No single data stream—biometric, behavioral, or social—can capture the full reality of a patient’s health. Clinicians face the daily challenge of piecing these fragments together while managing limited time and growing patient expectations.

AI, when built specifically for healthcare, can serve as a powerful complement to clinical expertise. It not only sharpens the clinician’s judgment by assembling a clearer patient story, but it also looks ahead—flagging early warning signs and guiding providers to prioritize interventions before problems escalate. By turning fragmented data into proactive insight, AI helps clinicians deliver care that is both timely and targeted, ultimately improving patient outcomes while reducing strain on the system.

 

About the author

Chuck Schneider is a proven leader in healthcare. He was one of the original architects of a major EHR and has 11 healthcare software patents. He is passionate about building businesses and products that help people improve their health. When he is not thinking about healthcare, you can find him outside, engaged in some adventure.

Beyond Biometrics: Advancing Whole-Person Health in Telehealth

Beyond Biometrics: Advancing Whole-Person Health in Telehealth

Clinicians working at the intersection of patient care and technology—particularly within the rapidly evolving telehealth space—are witnessing firsthand how innovation is reshaping healthcare. Too often, when we talk about “innovation,” we’re really talking about technology, and more specifically, biometric technology.

Heart rate monitors. Continuous glucose monitors. Smartwatches tracking sleep, steps, and oxygen levels. These tools have proven to be invaluable, particularly in remote care. But true clinical innovation goes further. It encompasses the whole person—including their environment, behavior, and mental well-being—not just the metrics captured by a device.

Why Whole-Person Health Matters More Than Ever

The concept of whole-person health moves beyond managing diseases to promoting overall well-being across every domain of life. This approach considers physical, emotional, social, and environmental factors that contribute to a person’s health outcomes.

Government initiatives have highlighted the importance of this model:

  • The Office of Disease Prevention and Health Promotion’s (ODPHP) Healthy People 2030 framework emphasizes social determinants of health (SDOH) as one of its five priority areas.
  • The National Committee on Vital and Health Statistics (NCVHS) has issued recommendations for standardizing SDOH data, recognizing the urgent need to integrate this information into electronic health records (EHRs).
  • The Centers for Medicare & Medicaid Services (CMS) has launched the Accountable Health Communities Model, aimed at addressing the health-related social needs of Medicare and Medicaid beneficiaries.

These programs make one thing clear: if we only focus on biometric data, we’re missing critical insights into the lives and challenges of our patients. Innovation can and should be designed to capture the full spectrum of health. Consider these scenarios:

  • A diabetic patient has steady A1C readings, but they’re living in a shelter with limited access to refrigeration for medication.
  • A patient’s blood pressure is well-controlled, but their food insecurity makes consistent nutrition a challenge.
  • A post-partum patient has normal vitals, but is silently battling undiagnosed postpartum depression.

These realities are not captured in biometric dashboards—but they matter just as much if not more than the biometric data.

Telehealth and digital care models are uniquely positioned to support this evolution. By integrating behavioral health tools directly into virtual visits, for example, providers can routinely screen for mental health conditions using validated instruments like the PHQ-9 and GAD-7—making behavioral health a natural part of every interaction, not a separate specialty silo. Likewise, platforms can allow clinicians to document and act on issues like food insecurity, housing instability, and transportation barriers. Integrating resources like FindHelp.org make it easier for care teams to link patients with the support systems they need, right from the point of care.

In addition, innovation is extending into the realm of AI, where emerging tools are starting to analyze tone of voice, speech cadence, and facial expressions during virtual visits. Though still in early stages, this technology has the potential to flag subtle signs of cognitive decline, social isolation, or emotional distress—offering an opportunity for earlier intervention.

These tools and strategies represent a shift from reactive, siloed care to a proactive, patient-centered model that treats individuals as more than their vitals. It’s not about replacing biometrics—but about expanding the clinical lens to see the whole person behind the numbers.

Innovation is about rethinking care delivery and making sure that technology serves our patients—not just monitors them.

That requires:

  • Training clinicians to recognize and act on behavioral and social needs.
  • Designing tech that captures context, not just vitals.
  • Advocating for interoperable data systems that share SDOH information across providers and payers.
  • Partnering with public health agencies and community organizations.

In conclusion, while biometric monitoring remains a vital component of modern healthcare, it represents only one piece of a much larger, more complex picture.The future of healthcare innovation depends on our ability to support the whole person—addressing not just physical needs, but also emotional, social, and environmental well-being. Let’s stop innovating around the wrist and start innovating around the person.

 

About the Author
Blaire Lillybridge McElroy, RN,BSN,BFA  is a Clinical Nurse Leader with a background in telehealth innovation, care coordination, and community health. She is passionate about building systems that reflect the complexity of human health and advance equitable outcomes for all.

Meet the Team: Lenny Schonfeld — Project Manager Guiding Seamless Delivery Across DocsInk

Meet the Team: Lenny Schonfeld — Project Manager Guiding Seamless Delivery Across DocsInk

WILMINGTON, N.C. – August 14, 2025 – DocsInk is proud to spotlight Lenny Schonfeld, Project Manager, whose mission is to plan, execute, and deliver software projects that meet clinical, operational, and compliance needs—on time and to spec. Lenny partners closely with stakeholders across strategy, clinical operations, compliance, sales, delivery, and engineering to align scope, manage competing priorities, and ensure every release reflects end-user expectations.

In his role, Lenny drives day-to-day coordination and progress tracking, leveraging process-management tools, iterative testing, and root-cause analysis to uphold quality standards. He helps transform client and patient feedback into actionable work plans, creating continuity from roadmap through rollout.

Career highlights

  • Founder & Operator: Led chronic-care and remote-care services as CEO of Infinity Care Partners, LLC and CEO of CC Metabolics, LLC, supporting TCM, CCM, RPM, and insulin-resistance treatment programs.

  • Digital Health Leadership: As Director of Care Delivery at QUR Health, managed product enhancement and delivery for a conversational AI platform focused on patient engagement and monitoring.

  • Industry Voice: Speaker on AI in healthcare at the FLACCO annual conference; developed a custom medical records and documentation system; featured on multiple healthcare podcasts.

“I enjoy the tempo and energy of this team,” said Schonfeld. “From leadership’s positive day-to-day momentum to the passion of our clinical and delivery teams—and the tireless work of our developers perfecting the platform—DocsInk’s enthusiasm is contagious. It’s rewarding to help channel that energy into projects that elevate the patient and clinician experience.”

Schonfeld earned a B.S. from the University of North Florida. Outside of work, he’s an avid sports fan (these days competing mostly on the golf course), loves the outdoors, and spends as much time as possible sharing those activities with his kids.

About DocsInk

DocsInk equips healthcare organizations with scalable, user-friendly solutions for virtual care. From remote patient monitoring to real-time consultations, DocsInk’s platform helps providers deliver exceptional patient care anytime, anywhere. Learn more at www.docsink.com.

Meet the Team: Megan McLendon — Business Development & Implementation

Meet the Team: Megan McLendon — Business Development & Implementation

WILMINGTON, N.C. – August 12, 2025 – DocsInk is proud to spotlight Megan McLendon, Business Development and Implementation, a telehealth leader with 15+ years of experience spanning tele-ICU, telestroke, behavioral health, telepsychiatry, diagnostic image exchange, and remote patient monitoring. At DocsInk, Megan partners with clients and internal teams to translate clinical workflows into scalable deployments—driving adoption, outcomes, and long-term success.

Megan’s career includes leading daily operations for Orlando Health’s telehealth programs (tele-ICU, telestroke, and image exchange) and driving Client Success and business development at national virtual-care organizations. Notably at Veta Health, she built supply-chain and 3PL partnerships that cut device delivery times by 50% and reduced implementation timelines from 90 to 45 days, while standing up KPI frameworks for executive stakeholders.

Career highlights
• Secured Florida Department of Health grant funding to sustain a trauma telemedicine network.
• Helped establish a neurosurgical program and outpatient clinic—enabling comprehensive stroke center designation at Orlando Health’s flagship hospital.
• Led a clinical collaboration with Walgreens Take Care Clinics—one of only five such partnerships nationwide—to improve access, education, and care coordination via health-records integration.

Megan holds Bachelor’s and Master’s degrees in Health Services Administration from the University of Central Florida.

“I love DocsInk’s forward-thinking approach to patient care. Many telehealth companies think ‘outside the box’; DocsInk is rethinking the box altogether—and that’s why I’m excited to come to work every day.”Megan McLendon

Outside of work, Megan’s love for animals has grown into an “accidental” pup-sitting side gig. She also enjoys cycling, reading, beach days, and pickleball with friends.

About DocsInk

DocsInk equips healthcare organizations with scalable, user-friendly solutions for virtual care. From remote patient monitoring to real-time consultations, DocsInk’s platform helps providers deliver exceptional patient care anytime, anywhere. Learn more at www.docsink.com.