Telehealth and COVID19 – DocsInk is Your Solution

Telehealth and COVID19 – DocsInk is Your Solution

At DocsInk we understand that COVID-19 overshadows anything previously seen or experienced throughout the modern history of the world. Fears of both the known and unknown continues to wreak havoc on even the healthiest populations around the globe. Every individual is impacted, causing us to rethink the way we live, work, and care for one another. Due to this, new solutions for each have bombarded the healthcare industry with Telehealth being one of the number one buzz words.

Recently, the leading topic throughout the healthcare industry has been the shift from fee-for-service to value-based care. Lowering the costs of care and improving health outcomes are still vital goals. However, healthcare professionals must now focus on finding new ways to deliver medical care when treating patients face-to-face is not always safe or possible making Telehealth the most viable solution.

These new and daunting challenges prompted the Centers for Medicare and Medicaid Services (CMS) to issue regulatory waivers and guidelines. Telehealth is at the forefront of preferred and recommended treatment options. It uses interactive electronic communications to provide clinical services to patients in lieu of in-person visits.

Uncomplicating Telehealth

Telehealth is an effective alternative to brick and mortar office visits, when quick to adopt and easy to deploy. Healthcare heroes are working tirelessly to care for patients with acute and chronic conditions in the toughest of circumstances. Their technology, then, must be an uncomplicated and reliable solution. It must streamline their efforts and connect care teams to their patients, when and where they need it most.

Remote Patient Monitoring (RPM) and Virtual Check-Ins work in tandem with telehealth. These are effective methods to impact patient care during the pandemic. DocsInk, a leading healthcare communication technology, delivers these services in a uniquely simple and secure manner.

Practices around the nation benefit from the ability to virtualize their practice in minutes using DocsInk’s One-Tap Telehealth Solution. Our secure system lets patients use audio or video, and within seconds become linked to their providers. No need to download software or applications. Yet, it has all the systems in one place to create a seamless workflow for full continuity of care.

Telehealth Benefits

Videos provide greater insight into problems patients have trouble explaining. Now they can be used as part of an electronic patient care plan and imported into health information exchanges. And because they are secure, they can be shared with care teams and caregivers.

DocsInk integrates an appointment dashboard and scheduler. It offers secure messaging features, and the billing/charge capture functionality differentiate the solution. It’s the best way to create a seamless workflow for streamlined and reimbursable visits.

Patient monitoring is now a critical component of any successful telehealth solution. DocsInk’s Remote Patient Monitoring (RPM) Solution, also known as Remote Physiological Monitoring, relays real-time patient data back to clinicians . Particularly in the middle of the health crisis, medical providers rely on RPM to monitor a patient’s pulmonary function, temperature, blood pressure, and other vital changes in symptoms and disease progression.

The ability to easily launch a Telehealth session between provider and patient enables RPM data to become actionable. Expedite critical medical decision making. Change treatment plans and medication management. Help patients avoid preventable declines in their health status.

CMS has recognized RPM to be such a critical component to patient care that they changed their regulations. Patients with acute conditions and those suffering from one or more chronic conditions are now allowed to receive these services.

Virtual Care

DocsInk is more than just a telehealth solution. The Virtual Care options, such as automated Check-Ins and Customized Surveys, give clinicians the unique ability to monitor their patients and improve their overall health and well-being. Customize electronic check-in intervals with DocsInk, and personalize the questions you ask.

Popular use cases include post-discharge check in’s, post-surgery questionnaires, standardized mental health scale tests, etc. Clinicians use these tools to mold the DocsInk technology to fit their workflows, protocols, and patient needs.

Beyond the unparalleled functionality and ease of use, DocsInk also does not overlook the importance of data privacy. The Office for Civil Rights (OCR) waived the enforcement of HIPAA regulations, yet we remain committed to privacy and security. Both providers and patients can depend on us to protect them from personal, financial, reputation, and operational harm.

DocsInk is unique. We securely connect patients and providers, using simple technology built for improving patient lives, streamlining practice workflows, and revenue generation. DocsInk is the only choice for HIPAA Compliant communication-based technology and virtual care. Especially when time, money, and health matter.

Is Telemedicine the New Normal?

Is Telemedicine the New Normal?

The landscape of healthcare has dramatically changed since the onset of the COVID-19 pandemic. E-visits have replaced traditional Doctor’s offices visits. Mobile devices are the norm now that quarantines have pushed the fast forward button on the adoption of telemedicine.

Before the pandemic, Telemedicine use was limited. Lower-level services, such as diabetic teaching and hospital-based specialty visits in rural areas, were its domain. Although accepted in theory, providers and patients alike were slow to warm up to virtual care. Medicare only covered telemedicine visits in very limited situations; reimbursement rates from both government and private payers were very low.

And then along came COVID-19.

Everything changed. Telemedicine guidelines relaxed.

The Centers for Medicare and Medicaid Services (CMS) began paying for telemedicine visits at the same rate as in-person visits. They relaxed many rigid guidelines which made virtual visits more accessible for Medicare patients.

Private insurance companies quickly followed suit, which led to an onslaught of new telehealth visits. The Wall Street Journal reported that CMS telemedicine visits increased from 100,000 to 300,000 per week as of March 28, 2020, with an expectation that it will continue to grow at a steady rate.

Frost and Sullivan research reported total telemedicine visits increased by 50% nationwide, and expected to hit nearly 1 billion by the end of 2020.

The question remains: what will happen when the COVID-19 crisis is over? No one knows how many of the new telemedicine administrative guidelines and reimbursement rates will remain in effect. Yet, it appears safe to say that virtual visits will remain a viable treatment option.

Virtual healthcare aligns well with the value-based-care mandate. If that continues, providers and payers will find great value in quality care which boasts efficiencies and lowers costs. Patients appreciate the convenience of receiving healthcare when and where they choose, without wait times, missed work, or transportation complications.

The Genie’s Out of the Bottle.

Seema Verman told the Wall Street Journal just that. A CMS administrator, Verma was adamant. “… the advent of telehealth has been completely accelerated. It’s taken this crisis to push us to a new frontier, but there’s absolutely no going back.”

In short, telemedicine is here to stay.

Who is DocsInk

DocsInk differentiates its software from the competition by simultaneously addressing the fiscal, communication, and connectivity needs of medical professionals. Delivered as Software-as-a-Service (“SaaS”), DocsInk is improving the way technology integrates with the various workflows of the healthcare industry. By utilizing the SMART on FHIR platform and protocols, DocsInk has set its platform to create truly integrated and system agnostic services with EHR/PM systems. Beyond our technology, that is native to Mac, PC, iOS, and Android, our team is dedicated to providing customer support and a user experience that is second to none.

Today, DocsInk provides simple, effective solutions that improve the speed, efficiency, accuracy, and adaptable methods in the delivery of patient care not just as a Telehealth Solution but also Remote Patient Monitoring (RPM), Chronic Care Management (CCM) and Mobile Charge Capture. To learn more visit us at www.DocsInk.com.

5 Benefits of DocsInk’s Telehealth Solution

5 Benefits of DocsInk’s Telehealth Solution

Both medical professionals and patients alike greatly benefit from telemedicine services. For example, the adoption of communication based technology services (CBTS) is becoming widespread; Medicare, Medicaid and many private insurance payers have relaxed their administrative guidelines and improved their reimbursement models. FH Health Indicators reports that telemedicine visits grew 53% nationally from 2016 to 2017. Here are the top five reasons for clinicians to adopt DocsInk’s Telehealth Solution:

1. Better Access to Care

Making medical care more available is essential to achieving a healthy patient population. The Centers for Disease Control and Prevention reports that 46 million Americans, 15% of the U.S. population, live in rural areas. The nearest medical center is 20+ miles away. With restricted access to public transportation, DocsInk’s Telehealth Solution allows them to get the care they need when they need it. Patients are more likely to be compliant and engaged when they have easy access to prompt, quality medical treatment. In many rural areas, telemedicine provides direct access to specialists which would not otherwise be accessible by patients. In addition, the COVID-19 pandemic makes it every more critical for clinicians to reach patients at home.

2. Cost Effectiveness

As the healthcare industry continues to transition from fee-for-service to value-based care, it is critical to reduce expenses. Avoidable readmissions account for $17B  in expenses, and preventable emergency use represents $8.3B in costs each year. Both of these numbers may be reduced with improved patient/care team communication via telemedicine visits. Further prooft comes from the Veterans Administration, which reaped an annual savings of $6,500 per patient when using telemedicine services. Other studies have shown a 50% reduction in emergency room visits and 90% reduction in overall hospitalizations of chronically-ill patients. DocsInk’s Telehealth Solution allows for quality value-based care and reduction of readmission costs.

3. Improved Patient Outcomes

Convenience and access to care have proven to be key in maximizing patient engagement and compliance. DocsInk’s Telehealth Solution facilitates high-touch, efficient care options for patients who require frequent monitoring. Whether the impetus is prescription adherence, post-surgical care, chronic disease management or inpatient discharge instructions, this option delivers.

Johns Hopkins reported that medication nonadherence is one of the largest factors negatively impacting health outcomes. In short, these issues can be addressed with DocsInk’s Telehealth Solution, and is recommended the Health Information Technology Playbook

4. Boost Patient Satisfaction and Engagement

Patient satisfaction is a key indicator for measuring the quality of healthcare. Patient satisfaction scores help ensure optimal reimbursements and higher patient retention rates. But a satisfied patient is also more apt to be engaged in their overall health. 

Telemedicine has proven to increase patient satisfaction scores, and in turn, health outcomes. In a Massachusetts General Hospital study, 68% of patients rated their telemedicine visits a 9 or above on a 10 point scale. Their quality of care and convenience of access expectations were exceeded. Another study published in the Annals of Vascular Surgery shows that telemedicine may significantly improve a patient’s satisfaction with postoperative care — as well as their views on quality of life. DocsInk’s Telehealth Solution can help you stay on top of your patients overall quality of care satisfaction and in turn, their overall health outcome.

5. Improved Revenue

There are a number of ways that DocsInk’s Telehealth Solution impacts revenue. Because it’s convenient, virtual care can translate into fewer no-shows and cancellations. These cost practices a great deal of time and money, ranging from 3 – 14% of total clinic income. Telemedicine also facilitates a more efficient clinical schedule with increased billable time. Plus, it allows for the transition of non-paid patient phone calls into revenue generating visits and virtual check-ins.

Finally, DocsInk’s Telehealth Solution can substantially reduces overhead costs per visit, which then promotes improved staff productivity and time savings.

A Big Ol’ Update for CCM and Messenger

A Big Ol’ Update for CCM and Messenger

From time to time, DocsInk takes a hard look at our technology and decides that you need more from us and updates need to be done. Now is one of those times. So, Let’s get to it!

UPDATE: Inserting Conditions to CCM Notes

First: We are pre-inserting the CCM Conditions into the Note field as well as some big performance updates, making the application much faster. Also, Messenger now has the Group Call Board!  This is a big deal.  Our first big user case for this will connect over 100 different community pharmacies across the United States for a real-time messaging On Call Scheduler.

This should be a significant time saver and template guide for CCM Notes.  The Add Log will, by default, pull patients’ managed conditions into the Notes. As a result, patient follow up can be documented for CCM.  This will also insert the Notes into the CCM Log for the patient. Click the Insert Conditions toggle to pull out the notes.

UPDATE: Call Group Board

The Call Group Board REALLY starts to pull together DocsInk’s shared Organizations and On Call Scheduler.  Clicking on the ellipses to the right of Call Groups will open the Call Group Board.  

Call Groups, initially, are uncategorized.  Click the ‘+’ to create a category and then Drag and Drop the groups into the categories. Only the users that are on call when opened, will show in their tiles.  Select ‘On Call’ beneath your Board List to show ONLY the tiles with On Call Users available.  Use the Search to look into the future and see who’s on call for a specific date and time – and click on the user to message them.

See something else you need? Connect with your rep and let us know!

DocsInk Listed as a Top MACRA & MIPS Support Technology in Black Book Survey

DocsInk Listed as a Top MACRA & MIPS Support Technology in Black Book Survey

The Top 20 Accountable / Value-Based Care solutions list includes DocsInk! The 2017 healthcare survey, conducted by Black Book Research, list us in the MACRA & MIPS Support Technology category. Therefore, we wanted to share what pushed us to the top!

Providers and health systems are navigating toward value-based care and MACRA reporting. As a result, many are relying on DocsInk’s simple, intuitive technology and unparalleled support to help them. DocsInk’s mobile charge capture, secure communication and chronic care management (CCM) platform, facilitates a collaborative care model while maximizing clinical revenue.

“We were excited to learn of our earned position in the recent Black Book Survey,” said DocsInk CEO Julie Thomas. Because we sincerely appreciate the support of our clients, we wanted to thank them for favorable poll responses. As a result, our technology is doing just what we designed it to do. And our team is delivering on our commitment to excellence.”

Unbiased, Qualitative Research

To sum up, we asked the researchers about the listing.

“We provide unbiased, qualitative research services and associated industry rankings that represent the preferences, feedback and recommendations of stakeholders and customers within the healthcare industry,” said Douglas Brown, Managing Partner and Founder of the Brown Wilson Group, the parent company of Black Book Research. “We congratulate DocsInk on their success and recent ranking in the MACRA & MIPS Support Technology category survey.”

Who we are – not just MACRA & MIPS Support

DocsInk differentiates its software from the competition by simultaneously addressing the fiscal, communication, and connectivity needs of medical professionals. Delivered as Software-as-a-Service (“SaaS”), DocsInk is improving the way technology integrates with the various workflows of the healthcare industry. By utilizing the SMART on FHIR platform and protocols, DocsInk has set its platform to create truly integrated and system agnostic services with EHR/PM systems. Beyond our technology, that is native to Mac, PC, iOS, and Android, our team is dedicated to providing customer support and a user experience that is second to none.

Today, DocsInk provides simple, effective solutions that improve the speed, efficiency, accuracy, and adaptable methods in the delivery of patient care not just as a Telehealth Solution but also Remote Patient Monitoring (RPM), Chronic Care Management (CCM) and Mobile Charge Capture. To learn more visit us at www.DocsInk.com.

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