We here at DocsInk understand the COVID-19 pandemic overshadows anything previously seen or experienced throughout the modern history of the world. We are currently faced with fears of both the known and unknown regarding this relentless disease which continues to wreak havoc on even the healthiest populations around the globe. COVID-19 has affected every individual in one way or another, causing us to rethink the way we live, work, and care for one another.

Recently, the leading topic throughout the healthcare industry has been the shift from fee-for-service to value-based care. Although lowering the costs of care and improving health outcomes are still vital goals, healthcare professionals must now focus on finding new ways to deliver medical care when treating patients face-to-face is not always safe or possible.

In light of these new and daunting challenges caused by this healthcare crisis, the Centers for Medicare and Medicaid Services (CMS) has issued an unprecedented amount of new regulatory waivers and guidelines to assist clinicians in responding to the needs of patients across our nation. Telehealth is at the forefront of preferred and recommended treatment options which involves the use of interactive electronic communications to provide clinical services to patients in lieu of in-person visits.

Telehealth is an effective alternative to brick and mortar office visits, when quick to adopt and easy to deploy. Healthcare heroes in the form of physicians and other qualified professional providers are working tirelessly to care for patients with acute and chronic conditions in the toughest of circumstances. It is critical that their technology of choice be an uncomplicated and reliable solution that streamlines their efforts and successfully connects care teams to their patients, when and where they need it most. Working in tandem with Telehealth, Remote Patient Monitoring (RPM) and Virtual Check-Ins serve as effective treatment methods for caring for patients during the COVID-19 pandemic. DocsInk, a leading healthcare communication technology application, was designed to deliver these services in a uniquely simple and secure manner.

Practices around the nation benefit from the ability to virtualize their practice in minutes using DocsInk’s One-Tap Telehealth Solution. Their patients are securely linked to providers within seconds via audio and video, without the need for downloading any software or applications. Videos may be saved as part of an electronic patient care plan, securely shared with care teams and caregivers using DocsInk’s secure messaging capabilities and imported into health information exchange systems for full continuity of care. DocsInk’s integrated appointment dashboard and scheduler, secure messaging features, and billing/charge capture functionality are major differentiators that create a seamless workflow for streamlined and reimbursable visits.

Additionally, home-based patient monitoring is a critical component of any successful Telehealth solution. DocsInk’s Remote Patient Monitoring (RPM) Solution, also known as Remote Physiological Monitoring, relays real-time patient data back to their clinicians for review. Particularly in the middle of the COVID-19 health crisis, medical providers are relying on RPM to monitor a patient’s pulmonary function, temperature, blood pressure, and other vital changes in symptoms and disease progression. The ability to easily launch a Telehealth session between provider and patient enables RPM data to become actionable. Critical medical decision making is expedited including changes to treatment plans and medication management, helping patients avoid preventable declines in their health status. CMS has recognized RPM to be such a critical component to patient care that they changed their regulations in response to COVID-19 to permanently allow patients with acute conditions to receive these services, in addition to those patients who previously covered suffering from one or more chronic conditions.

Other types of virtual care options such as automated Check-Ins and Customized Surveys provide clinicians the unique ability to monitor their patients and ultimately improve their overall health and well-being. DocsInk allows providers to determine the timing intervals for the electronic Check-Ins as well as the questions to be asked, information to be shared, and/or data to be obtained from their patients. Popular use cases include post-discharge check in’s, post-surgery questionnaires, standardized mental health scale tests, etc. These capabilities allow clinicians to mold the DocsInk technology to fit their workflows, protocols, and their patient’s needs down to a granular level.

Beyond the unparalleled functionality and ease of use, DocsInk also does not overlook the importance of data privacy. Even in light of the Office for Civil Rights (OCR) announcement that they will waive the enforcement of HIPAA Rule regulations during the COVID-19 emergency, DocsInk remains committed to patient privacy and the highest level of security standards. It is critical that both providers and patients can depend on their technology partners to protect them from personal, financial, reputation, and operational harm even now during this healthcare crisis. Worrying about the security of patient data should not be laid on the shoulders of those working so diligently to win the war against the COVID-19 pandemic. We, at DocsInk, believe securing data is our responsibility and should be the last concern of those treating the ill and those trying to get and stay well.

In short, DocsInk is unique because of our ability to securely connect patients and providers, using simple technology built for improving patient lives, streamlining practice workflows, and revenue generation. DocsInk is the only choice for HIPAA Compliant communication-based technology and virtual care, especially when time, money, and health matter.

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